How Yada turns guest history into repeat direct-booking growth.
Yada brings the full lifecycle system together: connect your PMS, unify guest records, act on stay moments, and run useful outreach across email, SMS, and WhatsApp — turning first stays into the next direct booking.
The flow
Collect. Unify. Activate.
Three practical steps turn scattered guest information into a more reliable way to fill soft weeks and bring past guests back direct.
Collect guest data
Automatically capture real names, emails, and phone numbers from your PMS, branded guidebooks, the chat widget, WiFi logins, and check-in, even from anonymous OTA bookings you'd otherwise never own.
Unify into a Guest 360
Every reservation, message, and interaction merges into one rich guest profile: deduplicated, enriched, and scored by how likely each guest is to rebook, so you always know exactly who to reach.
Activate with Signals, Journeys & Campaigns
Yada reaches the right guest at exactly the right moment across SMS, email, and WhatsApp to drive direct and repeat bookings, all on autopilot and all under your brand.
The flywheel
Pre-stay, in-stay, post-stay: one self-reinforcing loop.
Helpful pre-arrival content, automated in-stay answers, and perfectly-timed post-stay re-engagement all feed each other, with every stay generating more reviews, more referrals, and more repeat bookings than the last.
On autopilot
Set up the rules, stay in the loop
Connect your PMS and guest list, then choose the campaigns and approval level that fit your team. Yada keeps the work moving while you retain visibility into the messages and opportunities that affect your portfolio.
Operator results
Real operators. Documented results.
Three published case studies with attributable outcomes from portfolios using Yada to drive direct revenue, automate guest communication, and grow owned guest lists.
An outbound SMS campaign to 2,500 past guests drove 68 conversations and 9 direct bookings in just over a week.
Home Team
$22,614 in 8 days
Automated winbacks and repeat-booking workflows produced $75,000 in direct revenue in a single quarter.
Luxury Vacation Stays
10x ROI
Up to 80% of guest communications automated, with 1,200+ new email opt-ins in four months.
Reserver.ca
80% automated
Get started
See the direct-booking workflow for your portfolio
Book a 20-minute portfolio review and we’ll map the guest data, booking moments, and outreach that can support your next campaign.