Set it once. Let it run — for every guest, every stay.
Every guest deserves the right message at exactly the right moment — but sending them all by hand is impossible. Journeys are scheduled, event-based workflows that quietly guide every single guest through perfectly timed touchpoints — from first inquiry to checkout and long after — so nothing is forgotten, nobody slips through, and your best follow-up runs itself 24/7.
Automated journeys
Automated touchpoints across the entire guest lifecycle
Triggered the instant guests take a meaningful action — booking a stay, joining a list, entering a segment, or sending an inquiry — so the right journey kicks off automatically, every time.
Pre-arrival & in-stay
Send arrival instructions, door codes, well-timed upsells, and the little nudges guests need — automatically, right on cue, so every stay starts smooth and stays effortless.
Post-stay & re-engagement
Review requests, warm thank-yous, book-direct nudges, and anniversary reminders that quietly bring guests back — turning one great stay into the next booking.
Inquiry follow-ups
Automatically nurture every inquiry with a perfectly-paced drip until it converts — so no promising lead ever slips away just because you were busy.
Event-based
The right message at exactly the right moment
From booking confirmation to checkout and well beyond, Journeys walks each guest through a sequence of perfectly timed SMS and emails — welcomes, upsells, review asks, win-backs — each one landing at the moment it actually matters.
Connected
Built on your unified guest data
Because Yada is wired into your PMS, website, guidebooks, and chat widget, your journeys stay perfectly in sync and fire on real, up-to-the-minute guest data — no exports, no stale lists, no duct-taped Zaps.
Proof
Automation that actually pays off
Operators automate up to 80% of their guest communications with Yada — reclaiming hours every week while driving more reviews, more repeat stays, and more direct bookings on autopilot.
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Put your entire guest journey on autopilot
See how Journeys quietly runs your whole guest lifecycle for you — from inquiry to anniversary.