Turn guest requests into clear, accountable next steps

Important requests are easy to miss when they live inside busy guest conversations. Yada helps surface the work, assign it to the right person, and keep the original context close at hand so your team can follow through.

Guest-driven tasks

From conversation to a clear next step

When a guest needs something, your team gets an actionable task tied to the conversation and guest profile. The handoff is clearer, the context is intact, and fewer requests slip through the cracks.

Task createdFrom chat
The AC is not cooling, can someone check?
Check AC
Casa Palma · Maintenance
Assigned
Auto
from the conversation
0
copy and paste

Auto-created tasks

Maintenance issues, follow-ups, and special requests become tasks the instant a guest mentions them — no copy-paste, no sticky notes, no forgetting.

Open tasks3 open
Check AC · Casa Palma
Maintenance · due 2 hrs
In progress
Restock linens
Housekeeping · due tomorrow
To do
Late checkout approved
Front desk
Done
0
lost requests
Every
task tracked to done

Nothing slips

Every guest need is tracked all the way to done, so lost messages and ‘I thought someone else had it’ simply stop happening.

Smart assignmentPriority
AC not cooling · Casa Palma
Maintenance · due 2 hrs
High
Late checkout request
Front desk · due today
Medium
Restock linens
Housekeeping · due tomorrow
Low
Auto
routing
Due times
on every task

Team-ready

Assign, prioritize, and resolve in a couple of clicks — operators run hundreds of tasks a month straight from guest messages, with the whole team on the same page.

From inbox to done

Stop running your team out of your inbox

No more scrolling endless threads and hoping you didn’t miss something. Yada surfaces exactly what needs doing from guest conversations, so your team works from one clear, prioritized list instead of a chaotic inbox.

Task templatesAutopilot
✓Pre-arrival · confirm cleaning done
✓In-stay · check in with guest
✓Post-checkout · restock supplies
✓Post-checkout · request review
3
templates
0
manual reminders
Live escalationLive
The AC feels warm, can someone check?
Flagged to your host. Miguel will be with you in 10 minutes.
Routed to Miguel
Maintenance · live chat
On it
<10m
escalation response
0
missed issues

Connected

Built right into your guest workflow

Tasks live right alongside the guest profile and the conversation that sparked them — so the full story is always one click away, and whoever picks it up already has the context to nail it.

Shared historyTeam view
Guest asked about WiFi
Widget chat · Mar 18
AI answered
Late checkout approved
Note · Miguel
Done
Issue: AC warm
Escalated · resolved in 10 min
Closed
Review requested
Auto · 2 hrs after checkout
Sent
Guest timelineUnified
Direct booking confirmed
Casa Palma · $1,640
Mar 14
Replied to SMS
Predicted-trip campaign
Mar 10
Reached Gold tier
4,200 pts
Feb 21
Opened 'Spring in Miami'
Email
Feb 3

Customer results

Results from real portfolios

Bookings confirmed after Yada outreach, with the details behind each number.

Luxury Vacation Stays listing
Luxury Vacation Stays
$396K
in bookings after Yada outreach
23 bookings since Dec 2025
Whistler Platinum listing
Whistler Platinum
CA$202K
in bookings after Yada outreach
21 bookings since Aug 2026
B2Vacations listing
B2Vacations
$158K
in bookings after Yada outreach
108 bookings since Oct 2025

See how tasks can protect the guest experience

Book a 20-minute portfolio review and we’ll show how your guest conversations can lead to clearer follow-through.

See how tasks can protect the guest experience

Book a 20-minute portfolio review and we’ll show how your guest conversations can lead to clearer follow-through.

See how tasks can protect the guest experience

Book a 20-minute portfolio review and we’ll show how your guest conversations can lead to clearer follow-through.