AI Concierge, on your terms

AI Concierge now supports both hands-off replies and a human approval workflow. Choose whether answers send instantly or wait as drafts, configure proactive openers, and use new operational views to see whether the widget is installed, converting visitors, or escalating conversations.

• Choose Instant or Draft mode for AI-generated guest replies

• Approve and send, or dismiss, an AI draft directly from the inbox

• Escalated conversations are labeled clearly and clear when a host responds

• Installation health, bundle version, and a 7/30/90-day performance funnel live in Widget settings