Pause a guest’s upcoming automations from their record

When a guest should not keep receiving journey messages — a special request, a complaint, a personal conversation — you can pause what is already queued without turning the whole journey off.

• Upcoming workflow steps are visible on the contact record

• Pause one enrollment or all of them, without deactivating the journey for everyone else

• The guest stays enrolled; only the queued sends hold

• Resume when the conversation is over