Webchat alerts when a guest is actually waiting

Host notifications for website chat now fire when a guest sends a message, not when they click Start chat. If the conversation sits unanswered, a follow-up ping goes out two minutes later — and Chat now from the email opens the inbox thread.

• A notification on the first real guest message, not the empty open

• An escalation ping if no one has answered after two minutes

• Chat now from the email lands on the conversation in Yada

• Webchat is its own notification type, separate from SMS and WhatsApp